Shipping & Returns

Standard Delivery (3-5 working days).

We use Signed delivery on orders over £15 only and excluding promotional orders (samples and free products).

We use Tracked and Signed worldwide delivery and offer both Express (5 day) or Standard (3 week) options.

Rates depend on the delivery address and will be clearly stated in the checkout page, the range being — £ 6.99 to 20.99 flat rate.

We subsidise the worldwide delivery charge to up to 35% of the cost yet we reserve the right to change or discontinue this offer at any time.

Deliveries are made Monday to Friday only. Postcode restrictions apply.

Once your order has left our warehouse, you will receive a confirmation email with the tracking information.

Please note that The Good Mood Co cannot be held responsible for any third parties receiving and signing for goods at your stated address in the event of a claim for non-delivery.

Once your order has been confirmed we will send you a confirmation email with your order number. If you have selected a Tracked delivery option, we will send you a tracking number in your confirmation email so you can track your order on the carrier’s website as facilitated by the courier. Please allow one to two working days for your tracking number to be activated.

If your order does not reach you in the specified time, please email us with your order number at hello@TheGoodMoodCo.com

Let us know about your order within 14 days – just email hello@TheGoodMoodCo.com or visit the Order History section of your account. Please note: We can only accept the return of opened items if they are faulty.

We’ll send you our freepost address so you don’t have to pay for postage.

We’ll process your return as soon as we can and send you an email when it’s all taken care of.

If you’re in the UK, you can change your mind about any online order within seven working days of receiving it. As long as your product is still sealed, it’s every bit as simple as our typical returns. Just follow the process above within 7 days of receipt of the product.

If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

Inform us of the error with your order within 5 days of receiving it and send your evidence by contacting Customer Services at: hello@TheGoodMoodCo.com. We will provide you with freepost return address providing you are able to return your order under the returns policy outlined above. If postage paid by customers they cannot be refunded as we have freepost system where no postage is required.

Wrap the item securely in its original packaging with all accompanying documentation.

We will notify you via e-mail when we have processed your refund.

Your Statutory Rights (Applies to UK Customers Only)

Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we also cannot accept cancellations of contracts for the purchase of products where the item has been unsealed. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

In the ‘order history’ section of your account page on TheGoodMoodCo.com , select the 'returns' option relating to the order you wish to send back. State ‘contract cancellation’ as the return in the box provided, and enter any other details as required.Wrap the item securely in its original packaging with all accompanying documentation.

Our "no quibbles" guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

1.2 Other Statutory Rights

· For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website.

2.0 How to Return a Faulty Item

· If you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

In the ‘order history’ section of your account page on TheGoodMoodCo.com , select the 'returns' option relating to the order you wish to send back. Type your reasons for the return in the box provided, and enter any other details as required.Wrap the item securely in its original packaging with all accompanying documentation.Contact Customer Services at: hello@TheGoodMoodCo.com , who will provide you with a freepost return address providing you are able to return your order under the returns policy outlined above. Please note: Our freepost address is only available within the UK.

We will notify you via e-mail when we have processed your refund.

2.1 How to Claim Missing Items

If an item is missing from your order, please contact Customer Services at: hello@TheGoodMoodCo.com within 3 days of the date you receive your order.

If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.

2.2 How to Claim Missing Orders

· Non delivery of orders must be reported to hello@TheGoodMoodCo.com within two weeks of receiving notification of dispatch, this extends to four weeks for deliveries outside of the UK. Unfortunately we are unable to accept claims which fall outside of this time scale.

2.3 Your Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Website